Privacy Policy

At Fold Doors, accessible from https://jardinia.shop/, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are
Fold Doors is a trading name of Merchant House, registered in England and Wales.

  • Registered Address: Merchant House, Binley Business Park, Harry Weston Road, Coventry, CV3 2TT
  • Company Registration No: 01647362
  • VAT Registration No: GB 394 1212 63
  • Email: contact@jardinia.shop
  • Phone: 0800 539 744

Fold Doors is the data controller for your personal information.

What Information We Collect
We may collect the following information when you visit our website, place an order, or contact us:

  • Name and contact information (email address, phone number, billing/shipping address)
  • Payment details (processed securely through our payment providers – we do not store card details)
  • IP address, browser type, and browsing behaviour (via cookies)
  • Order history and preferences

How We Use Your Information
We use your information to:

  • Process and deliver your orders
  • Communicate with you about your order
  • Improve our website and customer service
  • Comply with legal obligations (e.g., HMRC records)
  • Send marketing communications (only if you have opted in)

Legal Basis for Processing
Under UK GDPR, we process your data based on:

  • Contract performance: To fulfil your orders
  • Legal obligation: To retain records for HMRC
  • Legitimate interests: To improve our services and prevent fraud
  • Consent: For marketing emails (you can withdraw consent at any time)

Sharing Your Information
We only share your data with trusted third parties necessary to fulfil your order:

  • Delivery couriers (for shipping)
  • Payment processors (e.g., Stripe, PayPal)
  • IT service providers (website hosting, email services)

We do not sell or rent your personal information to third parties.

Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations (HMRC requires us to keep financial records for 6 years).

Your Rights
Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request erasure of your data (where applicable)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, please contact us at contact@jardinia.shop.

Cookies
Our website uses cookies to improve your browsing experience. You can manage cookie preferences through your browser settings.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Complaints
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) : www.ico.org.uk